SAN FRANCISCO, March 20, 2017 /PRNewswire/ — Inference Solutions, (www.inferencesolutions.com) the global leader in the delivery of cloud-based IVR and complex call handling solutions, today announced SMS channel support as the newest channel to its Inference Studio platform for North America. With omni-channel a top level priority for today’s enterprise customers, it’s critical that call handling solutions provide flexibility. Inference Studio’s comprehensive multiple support channels include inbound and outbound voice and now SMS (text) solutions for a seamless and customized communication experience.
“It’s no surprise that texting has become a preferred method for customer service for a smartphone-savvy generation — in fact, polling shows that 64 percent prefer communicating with businesses through SMS,” said Callan Schebella, CEO, Inference Solutions. “Ultimately, engaging with the customer on their own terms will be the winning formula. Inference offers an intuitive, centralized platform to easily manage across all locations and channels, to ensure innovative businesses can meet this customer expectation.”
Two-way text messaging is included in the latest version of Inference Studio, a full service creation environment for IVR, call routing and transaction automation. Studio offers the full spectrum, from simple inbound IVR to self-service applications using speech recognition, text-to-speech and voice biometrics.
Messaging support has been added via the inclusion of two new nodes; “Send SMS” and “Reply SMS“. These add to the existing node palette of more than 30 nodes to allow for the creation of virtually any messaging or voice interaction. Users can now switch seamlessly between the two modes. For example, a user can build an outbound SMS notification script that escalates to an automated voice transaction, or create voice calls that send confirmation via SMS receipt.
Inference Studio 4.2 will be showcased at the Enterprise Connect Conference, March 27-30 in Orlando, FL. Please visit us at booth #1733.
About Inference Solutions
Inference Solutions is the global leader in cloud-based IVR and complex call-handling solutions. Its flagship product, Inference Studio, acts as a full-service creation environment within a standard web browser. From simple touch-tone IVRs to more sophisticated call handling and routing, Inference brings easily deployed technology to a wide range of global customers.
Only Inference offers a carrier-focused hosted IVR and self-service platform, supporting more than 28 carriers and service providers across Tiers 1, 2, and 3. Inference is a hosted IVR and self-service partner for BroadSoft, the world’s largest soft-switch vendor, which powers service providers across over 70 countries. Inference delivers a unique product offering for each of Broadsoft’s 600 carriers.
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